Which of the following statements about body language is true?
A) Voice characteristics account for a greater percentage of messages received than body language in face-to-face communication.
B) Customers look away from salespeople while they actively consider information in a sales presentation.
C) Hand gestures have the same meaning in all cultures.
D) A person rocking from side to side is conveying a positive outlook.
E) Broad,vigorous arm gestures indicate a lack of interest in the point being communicated verbally.

Question

Quizplus · Accepted Answer

Studies have shown that customers tend to look away from salespeople while actively considering information presented in a sales presentation. This is a natural response and does not necessarily indicate disinterest or negativity towards the presentation.

Which of the Following Statements About Body Language Is True