As soon as Jennifer entered her customer's office,the customer started talking about his problems both at work and at home.Jennifer had planned to discuss the benefits of her company's newly launched product during this meeting.However,she listened quietly,asked questions where appropriate,and offered support when required.In this scenario,Jennifer is mostly likely practicing:
A) the art of paraphrasing the customer.
B) active listening.
C) the body language agreement method.
D) the tolerating silence presentation format.
E) the art of nonverbal communication.

Question

Quizplus · Accepted Answer

Jennifer is practicing active listening, which involves giving full attention to the speaker, asking questions, and showing empathy or support. She's not paraphrasing the customer's words, using body language to show agreement, or specifically using silence or nonverbal communication techniques.

As Soon as Jennifer Entered Her Customer's Office,the Customer Started