During a sales presentation,why does the salesperson,Roger,repeat,word for word,the negative comment his customer made about the company's service contract?
A) To engage in passive listening
B) To provide feedback to the customer
C) To avoid having any lulls in the conversation
D) To verify that he decoded the customer's message correctly
E) To summarize the customer's concerns

Question

Quizplus · Accepted Answer

By repeating the negative comment word for word, Roger is verifying that he understood the customer's message correctly, which ensures effective communication and helps avoid misunderstandings later on. This is called paraphrasing, and it is a common technique used in active listening.

During a Sales Presentation,why Does the Salesperson,Roger,repeat,word for Word,the Negative