During a sales presentation,the salesperson,Ursula,is unable to understand what her customer means by his last statement.What should she do to verify her customer's intent?
A) Restart her presentation
B) Quickly move to a trial close
C) Restate the customer's comment
D) Call her sales manager
E) All of these

Question

Quizplus · Accepted Answer

Restating the customer's comment will show that Ursula is actively listening and trying to understand their concerns. It also gives the opportunity for the customer to clarify their statement or correct any misunderstandings. Restarting the presentation or quickly moving to a trial close may come off as dismissive and not addressing the customer's concerns. Calling the sales manager may also not be necessary at this point, and Ursula should attempt to handle the situation on her own.

During a Sales Presentation,the Salesperson,Ursula,is Unable to Understand What Her