During a sales presentation,the salesperson,Clara,listens to her customer rather than describing her product to the customer.She nods her head and uses verbal cues such as "I see," "Uh-huh," and "That's interesting" to encourage the conversation.In this scenario,Clara is:
A) trying to figure out the appropriate time to close the deal.
B) engaging in passive listening.
C) engaging in active listening.
D) encouraging active speaking.
E) none of these.

Question

Quizplus · Accepted Answer

Clara is engaging in active listening, as she is paying attention to the customer's needs and showing genuine interest by nodding and using verbal cues to encourage the conversation. She is not just waiting for her turn to speak or trying to push her product on the customer.

During a Sales Presentation,the Salesperson,Clara,listens to Her Customer Rather Than