Research indicates that negative news is received positively when it is not preceded by an explanation.
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Q9: When refusing a request, one must begin
Q10: When making a negative announcement, you should
Q11: Apologies in bad-news messages may have legal
Q12: A good strategy to set up an
Q13: If you think that your negative news
Q15: Unlike the other bad-news messages, you should
Q16: The closing in an indirect claim message
Q17: You should write a bad-news message in
Q18: A preliminary explanation in a bad-news message
Q19: When writing indirect claim messages, one must
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