When Lani first meets new prospects she tells them if they give her 20 minutes, she can save them at least $100 dollars per year on their home insurance premiums. Unfortunately, her success rate of closing sales is about 30 percent, and her presentation often lasts about one hour. The text would say Lani is doing a poor job of establishing:
A)resoluteness.
B)accountability.
C)dedication.
D)credibility.
E)loyalty.

Question

Quizplus · Accepted Answer

Lani's inability to deliver on her promise of saving $100 dollars per year on home insurance premiums shows that she may not have credibility or trustworthiness with her prospects. Additionally, her presentation lasting one hour instead of the promised 20 minutes could also harm her credibility.

When Lani First Meets New Prospects She Tells Them If