E-commerce has impacted distribution channels in a variety of ways, including:

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E-commerce has impacted distribution channels in all of the mentioned ways. Cost structures have changed due to the need for warehouses close to customers for faster delivery, increased demand for technology and automation, and higher shipping costs. Customer service requirements have become more complex as customers expect real-time tracking and personalized support. Shipping quantities have become smaller as customers order online for individual use instead of in bulk. Asset utilization has been affected by the need for more efficient and flexible supply chain management systems.

E-Commerce Has Impacted Distribution Channels in a Variety of Ways