Sri Nada Barber's customers have noticed that the quality of a haircut depends on who provides it as well as when,where,and how it is provided.What have the customers noticed?

Question

Quizplus · Accepted Answer

The customers have noticed that the quality of a haircut varies depending on who provides it as well as when, where, and how it is provided. This variability in the quality of the service is characteristic of service variability. Therefore, the correct choice is C. Service intangibility refers to the fact that services cannot be seen, touched, or felt. Service inseparability refers to the fact that services are produced and consumed at the same time. Service perishability refers to the fact that services cannot be stored or inventoried. Service distinction is not a recognized term in the context of service quality.

Sri Nada Barber's Customers Have Noticed That the Quality of a Haircut