Use the word however to prepare readers for the bad news that follows in the same sentence.
Correct Answer:
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Q18: Consider using a buffer when writing a
Q19: When sending a customer bad news,you should
Q20: You should use a buffer statement when
Q21: Effective writers offer a sincere apology when
Q22: Due to legalities,avoid using any language that
Q23: Put the bad news in the last
Q24: An effective claim refusal uses third-person pronouns
Q26: Use the direct plan for messages rejecting
Q27: Offering your customer an alternative such as
Q33: Your closing should buffer the bad news
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