An effective claim refusal uses third-person pronouns and passive voice to avoid directly accusing the reader of misusing the product.

Name: An effective claim refusal uses third-person pronouns and passive voice to avoid directly accusing the reader of misusing the product.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Using third-person pronouns and passive voice can soften the language and make it less accusatory, while still communicating the refusal of the claim.

An Effective Claim Refusal Uses Third-Person Pronouns and Passive Voice