Effective writers offer a sincere apology when communicating bad news to a reader.
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Q7: Always tell the bad news in the
Q10: Direct messages are not necessarily shorter that
Q18: Consider using a buffer when writing a
Q19: When sending a customer bad news,you should
Q20: You should use a buffer statement when
Q22: Due to legalities,avoid using any language that
Q23: Use the word however to prepare readers
Q23: Put the bad news in the last
Q24: An effective claim refusal uses third-person pronouns
Q26: Use the direct plan for messages rejecting
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