Outside consultants hired by an organization to provide advice and assistance for major system-wide changes may be at a disadvantage because they have an inadequate understanding of the organization's ________.
A)customers
B)suppliers
C)product
D)processes
E)culture

Question

Quizplus · Accepted Answer

Understanding an organization's culture is crucial for effectively implementing system-wide changes. Consultants without an adequate understanding of an organization's culture may propose solutions that conflict with the organization's values and norms or that do not take into account the resistance that may arise from employees who are deeply rooted in the existing culture.

Outside Consultants Hired by an Organization to Provide Advice and Assistance