Question 1

The order of the five steps in the five-step model of conversation is: opening, feedback, business, feedforward, and closing.

Accepted Answer

The correct order of the five steps in the five-step model of conversation is: opening, feedforward, business, feedback, and closing.

Question 2

Which of the following statements is TRUE about apologies?
A) Men apologize more often than women.
B) Apologies by women are more effective.
C) Men feel more things require an apology, but they still do not apologize often.
D) Apologies by men are more effective.

Accepted Answer

The answer of Which of the following statements is TRUE...

Question 3

“I wasn't even near that place when it happened," is an example of which type of excuse?
A) I didn't do it
B) It wasn't so bad
C) Yes, but…
D) He/She/They made me do it

Accepted Answer

The statement denies any involvement in the event, making it a clear example of the "I didn't do it" excuse.

Question 4

The greeting that opens a conversation is a good example of phatic communication.

Accepted Answer

Phatic communication refers to the use of language in social interactions to establish and maintain social relationships, rather than to convey information. A greeting that opens a conversation, such as "Hello," "Hi," or "How are you?" is often used to establish a friendly tone and initiate social interaction, making it a good example of phatic communication.

Question 5

In which type of culture does the text say apologies are most important?
A) culture has no effect on the importance of apologies
B) high individualist
C) low context
D) high collectivist

Accepted Answer

The text states that high collectivist cultures place a strong emphasis on apologizing, as maintaining harmonious relationships and avoiding conflict is highly valued. Conversely, in high individualist cultures, self-expression and individuality are more highly valued than maintaining social harmony, so apologies may not be seen as crucial. The text does not mention low context cultures in relation to the importance of apologies.

Question 6

Which of the following is an example of self-disclosure?
A) "Jeanine does not like Franny for some reason."
B) Kelly tells herself, "I can do this."
C) "Pauly told Carla that Richard is having an affair."
D) "I really enjoyed that restaurant, let's eat there more often."

Accepted Answer

Self-disclosure involves sharing personal information about oneself with others. Option D is an example of self-disclosure because the speaker is expressing their personal opinion about a restaurant and sharing it with someone else. Options A, B, and C do not involve sharing personal information and are not examples of self-disclosure. Option A is about Jeanine's opinion of someone else, option B is self-talk, and option C is hearsay about someone else.

Question 7

Which of the following statements is a guideline for resisting pressure to self-disclose?
A) allow yourself to be pushed, but only a little
B) be aggressive in your refusal
C) delay a decision
D) tackle the question head-on

Accepted Answer

Delaying a decision allows you time to think about whether or not you want to share personal information and how much you are comfortable sharing. It also gives you time to come up with a response that is honest but doesn't necessarily reveal too much. Allowing yourself to be pushed or being aggressive in your refusal can lead to uncomfortable or confrontational situations. Tackling the question head-on may not always be the best approach, as it may reveal more than you are comfortable sharing.

Question 8

Which of the following is one of the six steps to an effective handshake?
A) be aggressive
B) look at the hand you are shaking
C) pump three times for 3-4 seconds
D) release your grip immediately after contact

Accepted Answer

A proper handshake involves a firm grip, eye contact, and a brief duration, typically involving two to three pumps lasting about 3-4 seconds. This gesture conveys confidence and respect.

Question 9

________ is the skill of communicating genuine involvement, taking responsibility for your thoughts and feelings, and providing appropriate feedback.
A) Other-orientation
B) Immediacy
C) Expressiveness
D) Confidence

Accepted Answer

Expressiveness is the skill of communicating genuine involvement, taking responsibility for your thoughts and feelings, and providing appropriate feedback.

Question 10

Questions such as, "How are you?" "What major are you?" "What are your hobbies?" are all examples of _______.
A) expressiveness
B) small talk
C) advising
D) introductions

Accepted Answer

These questions are all common examples of small talk, which is a polite conversation used to establish a relationship and find common ground with someone.

Question 11

Although she very rarely asks for it, Kida is subject to Ronaldo's continual opinions and recommendations for her job and life. Ronaldo is what type of conversational partner?
A) detour taker
B) moralist
C) egoist
D) advisor

Accepted Answer

Ronaldo is constantly giving his opinions and recommendations to Kida, making him an advisor.

Question 12

A(n) ________ is an expression of regret or sorrow for having done something or for something that has happened.
A) excuse
B) disclaimer
C) apology
D) rationalization

Accepted Answer

An apology is a phrase or expression of regret, remorse or sorrow for the wrong that has been done or the unfortunate event that has occurred. Excuse is a justification or a reason given to explain why something happened or why someone did something. A disclaimer is a statement that denies responsibility or liability for something. Rationalization is a defense mechanism where individuals justify their actions or behaviors to avoid feeling guilty or anxious.

Question 13

The way people follow the stages of conversation should NOT vary.

Accepted Answer

The way people follow the stages of conversation can vary depending on cultural or individual differences.

Question 14

It is important to give directions to someone who has a speech or language disorder such as
"slow down" or "relax."

Accepted Answer

Giving simplistic directions like "slow down" or "relax" to someone with a speech or language disorder can be unhelpful and potentially dismissive of the complexities of their condition. It's more effective to be patient, listen attentively, and provide support tailored to their specific communication needs.

Question 15

The_______ functions as a way of relating to another person positively and immediately.
A) apology
B) compliment
C) confidential interaction
D) excuse

Accepted Answer

A compliment is a way of expressing admiration, appreciation, or approval towards another person. Complimenting someone can create a positive and friendly atmosphere, making it a great way to initiate a conversation or build rapport with someone.

Question 16

A smile or a kiss may serve as an opening to a conversation.

Accepted Answer

A smile or a kiss can be seen as an indication of friendliness or affection, and can be a good way to initiate a conversation.

Question 17

Approximately half of all couples have at least one partner who _______, which results from a lack of self-disclosure.
A) snoops
B) cheats
C) reports dissatisfaction
D) leaves

Accepted Answer

Snooping often results from a lack of self-disclosure in relationships, leading one partner to seek out information the other has not willingly shared.

Question 18

In self-disclosure, you reveal information about _______ to _______?
A) another person; yourself
B) another person; another person
C) yourself; another person
D) yourself; yourself

Accepted Answer

Self-disclosure involves revealing information about oneself to another person. Therefore, the best choice is C, in which the information is being revealed about oneself to another person.

Question 19

The________ explains why one person's self-disclosure often leads to the self-disclosure of the other person.
A) self-fulfilling prophecy
B) social presence theory
C) dyadic effect
D) back-channeling theory

Accepted Answer

The dyadic effect suggests that when one person engages in self-disclosure, it often leads to the other person reciprocating with their own self-disclosure. This phenomenon occurs because individuals tend to feel more comfortable disclosing personal information when they perceive that the other person is also engaged in self-disclosure, creating a reciprocal dynamic.

Question 20

Lauren gets frustrated when talking to Bert because he always seems to go off on different topics. Bert could be classified as a _______.
A) monologist
B) detour taker
C) storyteller
D) egotist

Accepted Answer

Bert's tendency to divert the conversation to different topics indicates that he is a detour taker.

Quiz 8: Conversational Messages

The order of the five steps in the five-step model of conversation is: opening, feedback, business, feedforward, and closing.

Which of the following statements is TRUE about apologies?

“I wasn't even near that place when it happened," is an example of which type of excuse?

The greeting that opens a conversation is a good example of phatic communication.

In which type of culture does the text say apologies are most important?

Which of the following is an example of self-disclosure?

Which of the following statements is a guideline for resisting pressure to self-disclose?

Which of the following is one of the six steps to an effective handshake?

________ is the skill of communicating genuine involvement, taking responsibility for your thoughts and feelings, and providing appropriate feedback.

Questions such as, "How are you?" "What major are you?" "What are your hobbies?" are all examples of _______.

Although she very rarely asks for it, Kida is subject to Ronaldo's continual opinions and recommendations for her job and life. Ronaldo is what type of conversational partner?

A(n) ________ is an expression of regret or sorrow for having done something or for something that has happened.

The way people follow the stages of conversation should NOT vary.

It is important to give directions to someone who has a speech or language disorder such as "slow down" or "relax."

The_______ functions as a way of relating to another person positively and immediately.

A smile or a kiss may serve as an opening to a conversation.

Approximately half of all couples have at least one partner who _______, which results from a lack of self-disclosure.

In self-disclosure, you reveal information about _ to _?

The________ explains why one person's self-disclosure often leads to the self-disclosure of the other person.

Lauren gets frustrated when talking to Bert because he always seems to go off on different topics. Bert could be classified as a _______.