Question 1

In ________ listening, you attempt to feel as the speaker feels.
A) subjective
B) empathic
C) nonjudgmental
D) active

Accepted Answer

Empathic listening involves attempting to feel as the speaker feels, trying to understand their perspective and emotions without judgment or personal bias. Therefore, option B is the best choice. Option A (subjective) refers to personal opinions and biases, which are discouraged in empathic listening. Option C (nonjudgmental) is important for creating a safe and open space for the speaker to share, but does not necessarily involve attempting to feel as the speaker feels. Option D (active) is a broad term that can refer to any type of engaged listening, including empathic listening, but is not as specific.

Question 2

In adjusting your empathic and objective listening focus, keep which of the following recommendations in mind?
A) listen fairly with friends, but not necessarily with foes
B) engage in "defensive listening"
C) punctuate events from the speaker's perspective
D) try to separate yourself from thoughts and feelings

Accepted Answer

Punctuating events from the speaker's perspective involves understanding and acknowledging the speaker's point of view, which is critical for effective empathic and objective listening. The other options are not appropriate for effective listening: A is biased and goes against the principles of fair and equal treatment, B is defensive and creates an adversarial atmosphere, and D is impossible - it is not realistic to completely separate oneself from one's own thoughts and feelings.

Question 3

Avoid using nonverbal cues when talking to someone with a hearing impairment.

Accepted Answer

Nonverbal cues such as gestures and facial expressions can still be useful when communicating with someone with a hearing impairment, as they can help convey tone and emotion. However, it's important to also use clear speech and enunciation, and to face the person directly so they can see your lips and facial expressions.

Question 4

In order, the speaking process includes the following stages: receiving, understanding, evaluating, responding, and remembering.

Accepted Answer

The correct order for the stages in the speaking process is typically considered to be: conceptualizing (thinking of the idea), formulating (putting thoughts into words), articulating (physically producing the speech), and monitoring (listening to and adjusting one's own speech). The stages mentioned in the question more accurately describe the listening process rather than speaking.

Question 5

Lupe disagrees with Mike's conservative political views; however, she waits until Mike has finished making his points before critiquing his claims. This is an example of which strategy for critical listening?
A) filtering out difficult messages
B) keeping an open mind and avoiding prejudging
C) recognizing your own biases
D) avoiding sharpening

Accepted Answer

The answer of Lupe disagrees with Mike's conservative political views;...

Question 6

Which of the following is TRUE in relation to women and listening?
A) Women listen less than men.
B) Women give more listening cues than men do.
C) Women ask fewer supportive questions than men do.
D) Women give less direct eye contact than men do.

Accepted Answer

Research has shown that women tend to give more listening cues than men do, such as nodding, making sounds of agreement, and maintaining eye contact. Additionally, women are generally more likely than men to engage in supportive communication, including asking supportive questions. Therefore, options A, C, and D are incorrect.

Question 7

Listening is a passive process.

Accepted Answer

Listening is an active process that requires concentration, attention, and interpretation. It involves not only hearing but also understanding, analyzing, and responding to the speaker's message.

Question 8

Which of the following is a technique of active listening?
A) discount the speaker's feelings
B) paraphrase the speaker's meaning
C) refrain from asking questions
D) use advising messages

Accepted Answer

Paraphrasing the speaker's meaning is a key technique of active listening. This involves mirroring back to the speaker what you heard them say, in your own words, to ensure you understood correctly and to show that you are fully engaged in the conversation. Discounting the speaker's feelings, refraining from asking questions, and using advising messages are not effective techniques of active listening.

Question 9

When you want your listeners to receive your message fairly and without prejudice, especially when you anticipate a negative response, you should use ________.
A) paraphrasing
B) empathy
C) disclaimers
D) tag questions

Accepted Answer

Disclaimers are used to prepare the audience for potentially unwelcome information, helping to manage their reactions and encourage a more open-minded reception of the message.

Question 10

Men most often display which of the following behaviors?
A) downplaying expertise while talking
B) giving more listening cues than women
C) being argumentative while listening
D) using more eye contact than women

Accepted Answer

Men are often observed to be more argumentative while listening, which can be attributed to social and cultural norms around masculinity and communication styles.

Question 11

Listening and hearing are the same thing.

Accepted Answer

Listening and hearing are different processes. Hearing involves the reception of sound waves by the ear, while listening involves the active process of paying attention and interpreting those sounds.

Question 12

When combined with empathic listening, ________ listening is the most effective mode for a salesperson.
A) active
B) depth
C) critical
D) objective

Accepted Answer

Active listening, combined with empathic listening, allows the salesperson to fully understand the customer's needs and concerns, and respond appropriately. Active listening involves giving the customer full attention, clarifying understanding, and providing feedback, which helps build trust and rapport with the customer.

Question 13

According to Professor Deborah Tannen, listening places the person in a(n) _______ position.
A) superior
B) neutral
C) inferior
D) powerful

Accepted Answer

According to Professor Deborah Tannen, listening places the person in an inferior position. This is based on her research on communication styles and dynamics, where she explores how power dynamics are influenced by conversational roles, including speaking and listening.

Question 14

Which of the following applies to culture and listening?
A) Display rules are consistent across cultures.
B) Translations between languages rarely cause problems.
C) People from Japan give more direct feedback than do people from the U.S.
D) Accents serve as listening barriers.

Accepted Answer

Accents can serve as a listening barrier because they may be difficult to understand, especially if the listener is not familiar with the accent. This can be a particular challenge in cross-cultural communication where different accents may be encountered.

Question 15

Disclaimers can get you in trouble if you use them too often.

Accepted Answer

While disclaimers can be helpful in certain situations, if they are overused they can be seen as a sign of incompetence or a lack of faith in the product or service being offered. Additionally, if the disclaimer is not clear or comprehensive enough, it may not provide adequate protection from liability. Therefore, it is important to use disclaimers judiciously and ensure that they are effective in protecting against legal challenges.

Question 16

To ________ is to state in your own words what you think the speaker means and feels.
A) back-channel
B) give feedback
C) paraphrase
D) empathize

Accepted Answer

Paraphrasing is the act of restating what the speaker has said in your own words to ensure that you have understood the message accurately.

Question 17

When Devin asks if you like his new outfit and you, realizing Devin is seeking a positive affirmation on his change of style, reply with, "Yeah! It looks great!" you are exemplifying which type of listening?
A) surface
B) judgmental
C) objective
D) depth

Accepted Answer

The answer of When Devin asks if you like his...

Question 18

According to Deborah Tannen in You Just Don't Understand: Men and Women in Conversation, which statement is TRUE about gender and listening behavior?
A) Men are apt to give more listening cues.
B) Women listen less to men than men listen to women.
C) Men ask more argumentative questions than women do.
D) Gender differences in listening are insignificant.

Accepted Answer

Deborah Tannen's research suggests that men are more likely to ask argumentative questions, reflecting a competitive style of conversation, whereas women tend to give more listening cues and engage in a more cooperative style of conversation.

Question 19

Cultural rules governing which nonverbal behaviors are appropriate or inappropriate in a public setting are _______.
A) feedback
B) rapport
C) listening cues
D) display rules

Accepted Answer

Display rules are cultural norms that dictate which nonverbal behaviors are appropriate or inappropriate in a public setting. These rules vary across different cultures and contexts, and individuals must learn to interpret and abide by them in order to effectively communicate with others. Feedback refers to the response or reaction to a message, rapport refers to the connection or understanding between individuals, and listening cues are nonverbal behaviors that signal attention and understanding during communication.

Question 20

You owe the speaker an honest hearing and honest responses. These are the two obligations of _______ listeners.
A) influential
B) ethical
C) critical
D) objective

Accepted Answer

Ethical listeners have an obligation to both give the speaker an honest hearing and respond with honesty. Critical and objective listening are important, but they do not necessarily include a moral obligation to respond honestly to the speaker. Influential listeners may have additional obligations beyond honesty, such as using their influence responsibly, but the question does not specify this.

Quiz 6: Listening in Interpersonal Communication

In ________ listening, you attempt to feel as the speaker feels.

In adjusting your empathic and objective listening focus, keep which of the following recommendations in mind?

Avoid using nonverbal cues when talking to someone with a hearing impairment.

In order, the speaking process includes the following stages: receiving, understanding, evaluating, responding, and remembering.

Lupe disagrees with Mike's conservative political views; however, she waits until Mike has finished making his points before critiquing his claims. This is an example of which strategy for critical listening?

Which of the following is TRUE in relation to women and listening?

Listening is a passive process.

Which of the following is a technique of active listening?

When you want your listeners to receive your message fairly and without prejudice, especially when you anticipate a negative response, you should use ________.

Men most often display which of the following behaviors?

Listening and hearing are the same thing.

When combined with empathic listening, ________ listening is the most effective mode for a salesperson.

According to Professor Deborah Tannen, listening places the person in a(n) _______ position.

Which of the following applies to culture and listening?

Disclaimers can get you in trouble if you use them too often.

To ________ is to state in your own words what you think the speaker means and feels.

When Devin asks if you like his new outfit and you, realizing Devin is seeking a positive affirmation on his change of style, reply with, "Yeah! It looks great!" you are exemplifying which type of listening?

According to Deborah Tannen in You Just Don't Understand: Men and Women in Conversation, which statement is TRUE about gender and listening behavior?

Cultural rules governing which nonverbal behaviors are appropriate or inappropriate in a public setting are _______.

You owe the speaker an honest hearing and honest responses. These are the two obligations of _______ listeners.