All of the following are methods for developing a differentiated service offer,delivery,or image EXCEPT _ .
A)having more reliable customer- contact people
B)increasing the quantity of service by giving up some durability
C)designing a superior delivery process
D)offering innovative features
E)developing symbols and branding

Question

Quizplus · Accepted Answer

Increasing the quantity of service by giving up some durability does not contribute to developing a differentiated service offer, delivery, or image. Differentiation strategies focus on providing unique and superior value to customers through factors such as reliability, delivery process, innovative features, and branding. Sacrificing durability for quantity may not necessarily add value to the service and may not differentiate it from competitors.

All of the Following Are Methods for Developing a Differentiated