The key to delivering customer satisfaction is to match with _.
A)relationship building;performance tools
B)customer expectations;product performance
C)company performance;the competition's performance
D)company performance;unique products
E)company performance;competitive prices

Question

Quizplus · Accepted Answer

To deliver customer satisfaction, it is important to meet or exceed customer expectations, which includes product performance. While relationship building and performance tools can also play a role in customer satisfaction, they are not necessarily the primary factors. Company performance and unique products or competitive prices may also contribute to customer satisfaction, but they are not the key factor. Therefore, B is the best choice.

The Key to Delivering Customer Satisfaction Is to Match with _