Two important criteria for benchmarking are ________ and ________.
A) product quality; service quality
B) location; time
C) personal; organizational
D) past; present
E) none of these

Question

Quizplus · Accepted Answer

Benchmarking requires selecting standards and indicators for benchmarking. The two key criteria are product quality, which should be quantifiable and comparable, and service quality, which should meet or exceed customer expectations. Location, time, personal, and organizational factors may also be important, but they are not the primary criteria for benchmarking. Past and present data can be important for comparing performance over time, but they are not criteria for selecting benchmarks. Therefore, the best choice is A.

Two Important Criteria for Benchmarking Are ________ and ________

Two Important Criteria for Benchmarking Are and