Question 1

The four-step method for solving performance problems include
A) obtaining agreement that a problem exists.
B) mutually discussing alternative solutions.
C) mutually agreeing upon corrective action.
D) following up to evaluate results and provide encouragement.
E) all of these.

Accepted Answer

All of the options are correct steps in the four-step method for solving performance problems. This method involves first obtaining agreement that a problem exists, then mutually discussing alternative solutions, mutually agreeing upon corrective action, and finally following up to evaluate results and provide encouragement. Each step is important in addressing and resolving performance issues in the workplace.

Question 2

In the context of improving leadership performance, which of the following best describes the term "entrepreneurship"?
A) The generation of new and usable ideas
B) The taking of the absolute best as a standard and trying to surpass that standard
C) The ability to work with and through other people
D) The ability to achieve results, regardless of obstacles

Accepted Answer

D

Question 3

Which of the following is defined as a corrective action that is taken to support core values, such as truth, trust, and respect, while simultaneously preserving human dignity?
A) Caring confrontation
B) Positive reinforcement
C) Industriousness
D) Permissiveness

Accepted Answer

Caring confrontation is a corrective action taken to address behavior that deviates from core values, while also showing concern for the well-being and dignity of the individual. It involves addressing the behavior directly and assertively, while also showing empathy and a desire to support the individual in making positive changes. Positive reinforcement, Industriousness, and Permissiveness do not relate specifically to corrective action that supports core values while preserving human dignity.

Question 4

In the context of improving performance, which of the following most likely occurs when desired behavior is followed by a reward, which increases the probability that the behavior will be repeated?
A) Reinforcement learning
B) Learned industriousness
C) Positive reinforcement
D) Overjustification effect

Accepted Answer

Positive reinforcement occurs when a desired behavior is followed by a reward, increasing the likelihood that the behavior will be repeated. Reinforcement learning is a broader term referring to the process of learning through rewards and punishments. Learned industriousness refers to the idea that individuals who have experienced frequent rewards for their efforts will continue to work hard, even in the absence of rewards. The overjustification effect occurs when an expected external reward decreases a person's intrinsic motivation to perform a task.

Question 5

Principles for providing effective discipline and corrective action include
A) establishing reasonable rules based on core values.
B) communicating rules to all employees.
C) providing an appeal process.
D) preserving human dignity.
E) all of these.

Accepted Answer

All of these principles are essential for providing effective discipline and corrective action. Establishing reasonable rules based on core values ensures that employees understand what behavior is expected of them. Communicating rules to all employees ensures that everyone is aware of the standards and the consequences of noncompliance. Providing an appeal process ensures that employees can raise concerns or disputes about disciplinary actions they have received. Preserving human dignity means treating employees with respect and avoiding humiliation, even when they have violated company rules or policies.

Question 6

Two important criteria for benchmarking are ________ and ________.
A) product quality; service quality
B) location; time
C) personal; organizational
D) past; present
E) none of these

Accepted Answer

Benchmarking requires selecting standards and indicators for benchmarking. The two key criteria are product quality, which should be quantifiable and comparable, and service quality, which should meet or exceed customer expectations. Location, time, personal, and organizational factors may also be important, but they are not the primary criteria for benchmarking. Past and present data can be important for comparing performance over time, but they are not criteria for selecting benchmarks. Therefore, the best choice is A.

Question 7

In the context of improving leadership performance, which of the following best describes the term "statesmanship"?
A) The generation on new and usable ideas
B) The ability to achieve results, regardless of obstacles
C) The ability to work with and through other people
D) The taking of the absolute best as a standard and trying to surpass that standard

Accepted Answer

Statesmanship refers to the ability to work effectively with and through other people, particularly in the context of leadership and governance. It often involves a combination of strategic thinking, diplomacy, and interpersonal skills. While the other options may also be important for leadership performance, they do not align as closely with the concept of statesmanship.

Question 8

In the context of the four-step method for solving performance problems, which of the following refers to step 3?
A) Mutually discussing alternative solutions
B) Mutually agreeing on action to be taken to solve the problem
C) Following up to evaluate results and provide encouragement
D) Obtaining agreement that a problem exists

Accepted Answer

Step 3 of the four-step method for solving performance problems is to mutually agree on an action to be taken to solve the problem. This involves discussing possible solutions and coming to a consensus on the best course of action to address the issue at hand. Once an agreement has been reached, it is important to move on to step 4, which involves following up to evaluate the results and provide encouragement.

Question 9

Which of the following behaviors best exemplifies a high level of statesmanship?
A) A person gambling on good odds anytime
B) A person planning work and holding performance to schedule
C) A person seeking consensus in settling disagreements
D) A person is one of the top producers of results

Accepted Answer

Seeking consensus in settling disagreements is a hallmark of statesmanship, as it demonstrates a willingness to listen to differing viewpoints and work towards a solution that benefits all parties involved. Gambling on good odds, planning work and holding performance to schedule, and being a high producer of results may be desirable traits in certain contexts, but they do not necessarily indicate a high level of statesmanship.

Question 10

In the context of the elements of leadership performance, which of the following is defined as the generation of new and usable ideas?
A) Statesmanship
B) Innovation
C) Entrepreneurship
D) Benchmarking

Accepted Answer

Innovation is defined as the generation of new and usable ideas, whereas statesmanship involves the ability to manage complex relationships and build alliances. Entrepreneurship involves taking risks and pursuing opportunities for growth, while benchmarking is a process of comparing performance to industry standards or best practices.

Question 11

In the context of the five phases in the life of an organization, which of the following occurs in phase 4?
A) Growth through delegation
B) Growth through direction
C) Growth through coordination
D) Growth through collaboration

Accepted Answer

In phase 4 of an organization's life cycle, the organization experiences "Growth through coordination." This phase involves implementing more formal systems and processes to manage the complexities that come with growth, ensuring different parts of the organization work together efficiently.

Question 12

According to Collins and his research team, which of the following is most likely true of stage 2 of the five-stage process followed by leaders of failing organizations?
A) Leaders enjoy growth and acclaim, become greedy, and pursue activities unrelated to the organization's core business.
B) Setbacks and erosion of financial performance cause leaders to lose hope and recognize the inevitability of failure.
C) As reality sets in and collapse is imminent, leaders grasp at anything they think will save them, including hail-mary strategies.
D) As danger signs develop, leaders place blame for poor results on external factors rather than their own poor decisions and counterproductive behavior.

Accepted Answer

According to Collins and his research team, stage 2 of the five-stage process followed by leaders of failing organizations involves a sense of hubris where leaders become overly confident, pursue unrelated activities, and lose sight of the organization's core business.

Question 13

In the context of the five levels of performance excellence, which of the following is most likely true of a contributing team member (Level 2)?
A) He or she catalyzes commitment to and vigorous pursuit of a clear and compelling vision.
B) He or she makes productive contributions through talent, knowledge, skills, and good work habits.
C) He or she stimulates group to high performance standards.
D) He or she works effectively with others in a group setting.

Accepted Answer

The answer of In the context of the five levels...

Question 14

Discipline problems include
A) permissiveness.
B) rigidity.
C) inconsistency.
D) all of these.
E) none of these.

Accepted Answer

Discipline problems can be caused by permissiveness, rigidity, and inconsistency, so the best choice would be D (all of these).

Question 15

In the context of the five levels of performance excellence, which of the following is most likely true of a competent manager (Level 3)?
A) He or she organizes people and resources toward the effective and efficient pursuit of predetermined objectives.
B) He or she makes productive contributions through talent, knowledge, skills, and good work habits.
C) He or she stimulates group to high performance standards.
D) He or she contributes to the achievement of group objectives.

Accepted Answer

A competent manager at Level 3 is someone who is able to effectively organize people and resources towards achieving predetermined objectives. While options B, C, and D are all important qualities of a competent manager, they pertain more to higher levels of performance excellence (Levels 4 and 5). At Level 3, the focus is on the manager's ability to establish and maintain a basic level of organizational effectiveness.

Question 16

________ is a careful search for excellence-taking the absolute best as a standard and trying to surpass it.
A) Top grading
B) Bottom lining
C) Pin pointing
D) Benchmarking
E) None of these

Accepted Answer

Benchmarking is a process of comparing a company's products, services or processes with those of its competitors or industry leaders, with the aim of identifying best practices and areas for improvement. This allows a company to set a standard of excellence based on the best in the industry and strive to surpass it. Top grading, bottom lining and pinpointing do not specifically refer to this process of comparing to a standard of excellence.

Question 17

In the context of the five phases in the life of an organization, which of the following occurs in phase 3?
A) Crisis of leadership
B) Crisis of autonomy
C) Crisis of control
D) Crisis of red tape

Accepted Answer

In phase 3 of the life of an organization, which is the phase of formalization, there is a crisis of control. This crisis emerges when formal rules and procedures begin to limit an organization's ability to be flexible and adaptive to changing circumstances. As a result, there is often a struggle for control between middle managers who seek to enforce the rules and procedures and front-line employees who want more autonomy and flexibility to respond to customers and changing conditions.

Question 18

For effective corrective action, you should not charge a rule violation without first having the
A) time.
B) facts.
C) education.
D) skills.

Accepted Answer

To take effective corrective action, you need to have the facts about the rule violation. Without knowing the facts, any action taken could be based on assumptions or incorrect information. Therefore, it is important to gather all relevant information before charging a rule violation.

Question 19

In the context of the five phases in the life of an organization, identify a true statement about the period of growth in phase 2?
A) People are likely to work long hours for low pay in anticipation of future benefits.
B) Greater responsibility is given to lower-level leaders than higher-level responsibility.
C) Groups and interdivisional teams perform tasks and solve problems.
D) Responsibilities are divided between upper-level policymakers and lower-level specialists.

Accepted Answer

The answer of In the context of the five phases...

Question 20

Level 5 leadership involves a paradox of ________ and ________.
A) lost time; increased skill
B) job knowledge; personal integrity
C) personal humility; professional will
D) mundane detail; abstract vision
E) none of these

Accepted Answer

Level 5 leadership involves a paradoxical combination of personal humility and professional will. It is the ability to possess a fierce resolve to achieve goals combined with personal humility and a lack of ego that allows a leader to prioritize the needs of the organization above their own personal agenda. This combination of qualities enables Level 5 leaders to inspire their team to perform at their best while still empowering them to take ownership of their work.

Quiz 19: Professional Performance and Sustaining Discipline

The four-step method for solving performance problems include

In the context of improving leadership performance, which of the following best describes the term "entrepreneurship"?

Which of the following is defined as a corrective action that is taken to support core values, such as truth, trust, and respect, while simultaneously preserving human dignity?

In the context of improving performance, which of the following most likely occurs when desired behavior is followed by a reward, which increases the probability that the behavior will be repeated?

Principles for providing effective discipline and corrective action include

Two important criteria for benchmarking are and .

In the context of improving leadership performance, which of the following best describes the term "statesmanship"?

In the context of the four-step method for solving performance problems, which of the following refers to step 3?

Which of the following behaviors best exemplifies a high level of statesmanship?

In the context of the elements of leadership performance, which of the following is defined as the generation of new and usable ideas?

In the context of the five phases in the life of an organization, which of the following occurs in phase 4?

According to Collins and his research team, which of the following is most likely true of stage 2 of the five-stage process followed by leaders of failing organizations?

In the context of the five levels of performance excellence, which of the following is most likely true of a contributing team member (Level 2) ?

Discipline problems include

In the context of the five levels of performance excellence, which of the following is most likely true of a competent manager (Level 3) ?

________ is a careful search for excellence-taking the absolute best as a standard and trying to surpass it.

In the context of the five phases in the life of an organization, which of the following occurs in phase 3?

For effective corrective action, you should not charge a rule violation without first having the

In the context of the five phases in the life of an organization, identify a true statement about the period of growth in phase 2?

Level 5 leadership involves a paradox of and .