Question 1

Organizing involves allocating resources,assigning tasks,and establishing procedures for accomplishing the organizational objectives.

Accepted Answer

Organizing is one of the main functions of management and involves the allocation of resources, delegation of tasks, and establishment of procedures to achieve the goals of the organization.

Question 2

After management has created a plan of action,the focus turns to the controlling function to recheck and often redo the plan.

Accepted Answer

The controlling function is not primarily about rechecking and redoing the plan; it is about monitoring performance to ensure that the goals of the plan are being met and taking corrective action if necessary. Planning and controlling are distinct functions, although they are closely related.

Question 3

Sharon needed to solve a problem quickly,so she called together the work team in her department and asked them to list as many possible solutions as they could come up with in a short period of time.During the process she encouraged responses and avoided censoring what her workers said.Sharon is utilizing a problem solving technique known as brainstorming.

Accepted Answer

The description given matches the technique of brainstorming.

Question 4

Jamika is a manager at a well-known retail store.Each morning she determines the order in which store projects are performed;she sets work schedules for employees and standards that must be met.These activities suggest that Jamika is involved in operational planning.

Accepted Answer

Jamika's involvement in determining the order of projects, setting work schedules for employees, and setting standards all point towards her involvement in operational planning.

Question 5

Tactical planning involves making decisions about which customers to serve,what products or services to sell,and the geographic areas in which the firm will compete.

Accepted Answer

The fundamental nature of the topics described in this question would be considered in the strategic planning process.

Question 6

Branch and plant managers and division heads are classified as first-line managers.

Accepted Answer

Branch and plant managers and division heads are typically classified as middle managers, as they oversee the work of first-line managers and report to top management.

Question 7

A mission statement should provide a detailed explanation of how a company will achieve its objectives.

Accepted Answer

A mission statement provides a general statement of the aims and values of a company, but does not necessarily provide a detailed explanation of how those objectives will be achieved.

Question 8

The top managers at the Sax Department Store find that their employees do not really share a common sense of purpose or have a common set of values.This suggests that top management has not provided a clear vision for the firm.

Accepted Answer

If employees do not share a common sense of purpose or have a common set of values, it indicates that there is no clear and effective communication of the company's vision and values from top management down to employees.

Question 9

Lucy is part of the top management team at Cloudy Daze Rain Gear,a company that produces umbrellas,raincoats,hats and all-weather shoes.As a member of top management,Lucy is more likely to be involved in strategic planning than in tactical planning.

Accepted Answer

As part of top management, Lucy's focus is on long-term strategic planning rather than short-term tactical planning. Tactical planning is typically done by lower-level managers who are responsible for executing the strategies developed by top management.

Question 10

Supervisory managers are those who directly oversee the activities of workers and evaluate their daily performance.

Accepted Answer

Supervisory managers are responsible for monitoring and directing the work of subordinates to ensure that tasks are completed on time, within budget, and to the required standard.

Question 11

Contingency planning is most important in markets where conditions are relatively stable and market growth is predictable.

Accepted Answer

Contingency planning is most important in markets where conditions are relatively unstable and market growth is unpredictable. This is because unforeseen events such as natural disasters, economic downturns or sudden changes in consumer behavior can greatly impact a business's ability to operate and succeed. Contingency planning helps businesses prepare for and respond to these unexpected situations.

Question 12

The SWOT analysis focuses only on the internal activities of the firm,while a PERT analysis is used to review the external environment in which the firm operates.

Accepted Answer

The statement is incorrect. SWOT analysis reviews both internal and external factors (Strengths, Weaknesses, Opportunities, and Threats) while PERT analysis (Program Evaluation and Review Technique) is a tool for project management that focuses on analyzing and improving the flow and scheduling of activities within a project.

Question 13

In order to ensure effective implementation,managers should make only one set of plans and carefully follow them to ensure that the organization's objectives are achieved.

Accepted Answer

While planning is important in achieving organizational objectives, it is important to remain flexible and make adjustments to the plans as necessary to respond to changes and new developments. It is also important to involve employees and stakeholders in the planning process to increase buy-in and ownership, and to review and evaluate the plans regularly to ensure they remain relevant and effective. Therefore, managers should not restrict themselves to only one set of plans and blindly follow them.

Question 14

The recent recession eliminated many middle managers giving the remaining managers more employees to supervise.

Accepted Answer

During a recession, companies often undergo cost-cutting measures, which may include reducing the number of middle managers. This results in fewer managers tasked with overseeing a larger number of employees.

Question 15

Middle managers usually are responsible for tactical planning and controlling.

Accepted Answer

Middle managers typically focus on carrying out the strategic plans developed by upper management and translating them into specific goals and objectives for their teams. They are also responsible for controlling and monitoring the performance of their department or business unit.

Question 16

PMI is a problem solving technique that involves listing pluses,minuses and implications.

Accepted Answer

The statement is true. PMI stands for Plus, Minus, Implication and is used as a problem-solving technique to weigh the positive and negative aspects of a decision and its possible outcomes.

Question 17

In the Reaching Beyond Our Borders box titled,"The Japanese Crisis,Terrorism,and American Business," the authors emphasize tactical planning as more important than contingency planning when managing the risk of natural disasters and terrorist threats.

Accepted Answer

The authors emphasize contingency planning as crucial for managing risks associated with natural disasters and terrorist threats, rather than tactical planning.

Question 18

The visual illustration of the relationships among the people within an organization that shows who is accountable for the work and who reports to whom is called a Gantt Chart.

Accepted Answer

The visual illustration of the relationships among the people within an organization that shows who is accountable for the work and who reports to whom is called an organizational chart. A Gantt Chart is a type of bar chart that illustrates a project schedule.

Question 19

An organizational chart shows who is accountable for the completion of specific work and who reports to whom.

Accepted Answer

An organizational chart is a visual representation of the company's hierarchy, showing the reporting relationships and lines of authority between individuals and departments. It indicates who has decision-making authority, who is responsible for various functions, and who reports to whom.

Question 20

A CEO is often the president of the firm and is responsible for developing the strategic plans.

Accepted Answer

A CEO is often the highest-ranking officer in a company and is responsible for making major corporate decisions, developing corporate strategies and managing the overall operations and resources of a company. In many cases, a CEO will also hold the title of president.

Quiz 7: Management and Leadership