Min is a supervisor in a busy call centre. She was promoted from team lead to supervisor less than a year ago. For the first time in her career, she needs to document the poor performance of an employee. She has received a lot of advice from other supervisors. Which suggestion is the least helpful in the due process of discipline?
A) Record the consequences of the employee's action on the work unit.
B) List the negative behaviour exhibited by the employee.
C) Note the date, time, and location of the misconduct.
D) Record the assumed intent of the employee's actions.

Question

Quizplus · Accepted Answer

Recording the assumed intent of the employee's actions can be problematic, as it may not be accurate and can be disputed. It is important to focus on objective observations and behaviors rather than assuming intent. The other suggestions (A, B, and C) are all helpful in documenting poor performance and establish a clear record of the situation.

Min Is a Supervisor in a Busy Call Centre