________ involves a five-step process called DMAIC (define, measure, analyze, improve, and control) designed to improve quality.
A) Total quality management (TQM)
B) Cannibalization
C) ISO 9000
D) ISO 14000
E) Six Sigma

Question

Quizplus · Accepted Answer

The five-step process called DMAIC (define, measure, analyze, improve, and control) is a key component of the Six Sigma methodology, which is designed to improve quality. Total Quality Management (TQM) is a broader philosophy of continuous improvement that involves all employees in an organization, while ISO 9000 and ISO 14000 are sets of standards for quality management and environmental management, respectively, but do not involve the DMAIC process. Cannibalization refers to a situation where a new product or service may take sales away from an existing product or service in the same company.

________ Involves a Five-Step Process Called DMAIC (Define, Measure, Analyze