If the performance evaluations that salespeople receive are based solely on sales revenue to the exclusion of other important factors, the performance management system suffers from
A)criterion contamination.
B)lack of reliability.
C)criterion deficiency.
D)organizational politics.

Question

Quizplus · Accepted Answer

Criterion deficiency occurs when important factors relevant to the job are not included in the performance evaluation. If salespeople are solely evaluated based on revenue, other important factors such as customer satisfaction, teamwork, and ethical behavior are not considered, leading to a deficiency in the performance management system. Criterion contamination is when irrelevant factors are included in the performance evaluation, lack of reliability refers to inconsistencies in the evaluation process, and organizational politics refer to biases and favoritism in the evaluation process.

If the Performance Evaluations That Salespeople Receive Are Based Solely