Question 1

To maximize productivity,New Millennium Enterprises pays an extra $100 to all members of work teams that exceed a difficult quota.This can be considered an example of

Accepted Answer

This scenario is an example of a group incentive system because it involves financial rewards for teams that exceed a certain performance threshold. It also involves group goal setting, as the difficult quota represents a specific target that the team must strive to achieve together. Therefore, both A and B are correct, making D the correct choice.

Question 2

The Psychology faculty at Successful College have agreed that nobody should give more than two conference presentations in a year.This agreement is an example of

Accepted Answer

A production norm refers to the standards or rules within a group that dictate the acceptable level of productivity or output. In this case, the agreement among the Psychology faculty at Successful College to limit conference presentations to no more than two per year is an example of setting a standard or norm for their collective productivity.

Question 3

Five students study together for every examination.These five students constitute a(n)

Accepted Answer

A

Question 4

The group has an ongoing norm that all group members should express their opinions.When Wendy joins the group she tries to force her opinions on everyone,and attacks others when their opinions differ from hers.For months the group tries to change her behavior,and fails.What will be the final group action?

Accepted Answer

The group norm is to express opinions, not to force them on others or attack them for their differing views. Despite efforts to change her behavior, Wendy has persisted in violating this norm, which suggests that she may not be a good fit for the group. Ostracizing or ignoring her may be the best option to maintain the group's norms and prevent further disruption. Scolding or informing her that she is violating a norm may only exacerbate the situation and make her more resistant to change.

Question 5

Five students in an advertising class jointly prepare a 60-second commercial,each taking a separate production role.The quality of the commercial determines the project grade for all five students.These five students constitute a

Accepted Answer

The five students are working together to produce a commercial, with each taking on a separate production role. They are interdependent and rely on each other to create a successful final product. Therefore, they constitute a work team.

Question 6

According to the definitions given in the text,the students in a lecture class constitute a

Accepted Answer

The students in a lecture class are not working together towards a specific goal or task, they are simply a group of people gathered in the same space to receive instruction. Therefore, they can be considered a collection of people. None of the other options apply, as work groups and work teams imply a level of collaboration and shared responsibility, and autonomous work teams are a specific type of team that operates without direct supervision.

Question 7

A(n)______________ occurs when members of a group promote their own points of view,have little regard for others' opinion,and try to get their own position adapted.

Accepted Answer

Competitive conflict occurs when group members prioritize their own viewpoints and attempt to have their positions adopted, often disregarding others' opinions.

Question 8

Group cohesiveness is associated with _______,but not with _______.

Accepted Answer

Research has consistently shown that group cohesiveness is strongly correlated with job satisfaction, but the relationship between group cohesiveness and job performance is more ambiguous and mixed. While some studies have found a positive relationship between group cohesiveness and job performance, others have found no significant relationship or even a negative relationship. The association between group cohesiveness and norm enforcement can vary depending on the norms in question and the degree to which the group relies on conformity to those norms to maintain its cohesiveness, but overall it is not as consistently linked as group cohesiveness with job satisfaction. Therefore, option B is the best choice as it accurately reflects the available research on this topic.

Question 9

The group has an ongoing norm that all group members should express their opinions.When Wendy joins the group she tries to force her opinions on everyone,and attacks others when their opinions differ from hers.The group's first response to this norm violation will probably be to

Accepted Answer

The best option would be to inform Wendy that she is violating a norm by trying to force her opinions on other members and attacking them. This approach is more constructive as she may not have been aware of the group norm and can be given a chance to adjust her behavior. It is always better to communicate and educate the new members instead of outright ostracizing or scolding them.

Question 10

Which of the following statements about cohesive groups is FALSE?

Accepted Answer

Research has actually found a weak, positive relationship between group cohesiveness and job performance, and some studies have found no relationship at all. However, there is consistent evidence for the positive associations with job satisfaction (A) and norm enforcement (C). Therefore, the false statement is B.

Question 11

The concept of ______________ implies that different individuals have different jobs and responsibilities in the group.

Accepted Answer

The concept of roles implies that different individuals have different jobs and responsibilities in the group. Norms refer to the unwritten rules that govern behavior within a group. Group cohesiveness refers to the degree of unity and bonding among group members. Team commitment refers to the level of dedication and loyalty that team members have towards their team and its goals.

Question 12

Unwritten rules of behavior accepted by members of a work group that apply to all members are known as ____________.

Accepted Answer

Norms are the unwritten rules of behavior that are accepted by members of a work group and apply to all members. These norms may include expected work hours, communication styles, and dress codes among others. Roles refer to the specific responsibilities and functions of each member within the group. Formal rules are explicitly stated and enforced by the organization, while informal rules are more implicit and can be influenced by group dynamics.

Question 13

________ roles are part of an employee's job description and are specified by the organization

Accepted Answer

Formal roles are those that are part of an employee's job description and are specified by the organization. Informal roles, on the other hand, are not officially defined or assigned, but rather emerge from the social interactions and relationships within a group or team. Rotating roles involve periodically switching responsibilities within a group or team, while static roles remain the same over time.

Question 14

Which of the following is NOT a specific property of a work team mentioned in the text?

Accepted Answer

The text does not specifically mention that all members must put the team's interests above their own. While teamwork often requires a level of selflessness, this is not listed as a specific property of a work team.

Question 15

The sum of forces attracting group members and keeping the group together is known as

Accepted Answer

Group cohesiveness refers to the sum of forces attracting group members and keeping the group together. Group teams, groupthink, and group depolarization are not the correct terms for this concept.

Question 16

All teams are groups,but not all groups are teams.

Accepted Answer

Every team is a group of individuals working together, but not every group is necessarily a team focused on achieving a common goal. Some groups may simply be collections of people with a shared interest or characteristic.

Question 17

You are part of a four-person group working on a class project.Whenever meetings get tense Sally cracks a joke that relaxes tension.Sally's consistent actions are an example of

Accepted Answer

Sally's consistent action of cracking a joke to ease the tension is an example of an informal role. She is not formally assigned this role, but her behavior has become a regular and expected part of the group dynamic.

Question 18

At his other job John was the most popular guy on the team.Six months ago John was assigned to a new work group at New Millennium Enterprises.He continually out performs all of the other members of his new work group.Recently the other members of the group have begun to avoid John during break times and stop all conversations when he walks into the room.Why has John's popularity status changed?

Accepted Answer

The fact that the other members of the group have begun to avoid John and stop conversations when he enters suggests that something has changed in their perception of him. Since he continues to outperform them, it is unlikely that his work performance is the issue. Therefore, it is more likely that he has violated some of the group's production norms, leading to a negative change in his popularity status.

Question 19

Which of the following is a specific property of a work team mentioned in the text?

Accepted Answer

The text specifically mentions that a work team must have common task goals and objectives, making it a specific property of a work team. The other choices are not mentioned as necessary properties of a work team in the text.

Question 20

Some work groups are closer and have a sense of "team spirit," this could be attributed to higher

Accepted Answer

Group cohesiveness is the extent to which group members are attracted to and feel close to the group. When work groups have a sense of team spirit, it could be due to higher group cohesiveness. Group commitment, depolarization, and groupthink are not directly related to team spirit or feelings of closeness among group members.

Quiz 12: Work Groups and Work Teams