Question 1

I am punctual,I assist supervisors with their work,I give advanced notice if unable to come to work,and I make innovative suggestions to improve my department.My supervisor is likely to rate me high on

Accepted Answer

OCB (Organizational Citizenship Behavior) refers to voluntary actions that are not part of an employee's job description but contribute to the effective functioning of the organization. By being punctual, assisting supervisors, giving advanced notice, and making innovative suggestions, the employee is exhibiting OCB. Therefore, the supervisor is likely to rate the employee high on OCB. CWB (Counterproductive Work Behavior) refers to actions that harm the organization, OCP (Organizational Commitment Profile) refers to an employee's commitment to the organization, and KSAO (Knowledge, Skills, Abilities, and Other) refers to the factors that enable an individual to perform a job. However, none of these options are the best choice given the information provided.

Question 2

Which of the following is not considered an aspect of organizational citizenship behavior?

Accepted Answer

The answer of Which of the following is not considered...

Question 3

Which of the following terms reflects going beyond the formal requirements of the job?

Accepted Answer

Organizational citizenship behavior refers to the actions and behaviors of employees that go beyond their formal job requirements and contribute to the overall success of the organization. This can include things like helping coworkers, volunteering for additional tasks, and supporting organizational values and goals.

Question 4

___________ is helping another employee or supervisor with a problem.

Accepted Answer

Altruism refers to the selfless concern for the welfare of others. Helping another employee or supervisor with a problem would be an example of altruistic behavior. Compliance refers to following rules or regulations, motivation refers to the drive to achieve a certain goal, and constraint refers to a limitation or restriction.

Question 5

You have been charged with designing an effective computer interface for the newest PC that New Millennium Enterprises is designing.The only constraint that has been given to you is that the interface must be "user friendly".What should you keep in mind as you design the interface?

Accepted Answer

The answer of You have been charged with designing an...

Question 6

When a person in engaging in OCBIs,they are engaging in organizational citizenship behaviors directed at __________.

Accepted Answer

OCBIs (Organizational Citizenship Behaviors directed at Individuals) specifically refer to actions aimed at helping or supporting other employees within the organization.

Question 7

Organizational citizenship behavior is generally divided into two categories:

Accepted Answer

Organizational citizenship behavior is typically categorized into altruism, which involves helping behaviors directed at specific individuals, and compliance, which encompasses behaviors that adhere to organizational rules and policies, even when not directly monitored.

Question 8

A major issue for computer-human interaction is:

Accepted Answer

Communication between humans and machines is a major issue for computer-human interaction as it is essential for effective use of technology. The ability of a computer system to understand and respond to human input, as well as the ability of humans to understand computer output, is critical for successful interaction.

Question 9

Which of the following does NOT describe people who work together via email?

Accepted Answer

People working together via email are less likely to conform to each other's opinions due to the lack of face-to-face interaction and social cues, which can lead to more independent thinking.

Question 10

Which of the following is MOST strongly related to employee absence?

Accepted Answer

The employee's prior absence history is the most strongly related factor to employee absence. Research has consistently shown that employees who have a history of absences are more likely to continue to have absences in the future.

Question 11

Which of the following statements about OCB is TRUE?

Accepted Answer

Research has suggested that OCB may be contagious, meaning that when coworkers observe others engaging in helpful behaviors, they are more likely to engage in similar behaviors themselves. The other answer choices are incorrect.

Question 12

The heater and AC controls are together in your car.This is due to which principle of control design?

Accepted Answer

Grouping controls logically makes them easier for the user to find and use, leading to better usability and user satisfaction.

Question 13

You are an I/O psychologist who specializes in ergonomics.Which of the following is NOT a principle of control design?

Accepted Answer

Grouping controls aesthetically is not a principle of control design. The other three options - recognition by touch, feedback, and logical direction of movement - are important principles to consider when designing controls for optimal ergonomics.

Question 14

Doing what needs to be done and following the rules is an example of which category of OCB?

Accepted Answer

Following the rules and regulations at work is an example of compliance, which falls under the category of OCBs related to conscientiousness. Altruism, on the other hand, involves going out of one's way to help others, while withdrawal involves behaviors that indicate an employee is disengaged or avoiding work responsibilities. None of the above is not a valid answer as one of the options must be chosen.

Question 15

Which of the following is NOT one of the factors that research has suggested to be the cause of OCB?

Accepted Answer

Research has not suggested that a high unemployment rate in the local labor market causes OCB. The other options (personality variables, supportive behavior by the supervisor, and desire for promotion) have all been identified as factors that can contribute to OCB.

Question 16

A person who knows how to drive an automobile has an understanding of the operations of the automobile.What is the understanding called?

Accepted Answer

The understanding of how to operate an automobile is called a mental model, which is a representation of the system in the mind of the user.

Question 17

What,according to recent research,is the relationship between OCB and performance?

Accepted Answer

Recent research suggests that employees who engage in high levels of OCB are not necessarily the best performers. While there is some overlap between OCB and job performance, they are distinct constructs and should be treated as such. It is possible for employees to engage in OCB without necessarily excelling in their job tasks or responsibilities.

Question 18

___________ controls are best when force is more important than precision.

Accepted Answer

Foot controls, such as gas pedals and brake pedals, are best when force is more important than precision, as they allow for greater control over the amount of pressure applied. Hand controls, on the other hand, require more precision and are better for tasks that require fine motor skills. Head and knee controls are not commonly used for operating machinery or equipment.

Question 19

_______________ prevent employees from adequately using their skills to perform job tasks.

Accepted Answer

Organizational constraints can include things like bureaucracy, rigid procedures, and limited resources that can limit an employee's ability to fully utilize their skills in performing job tasks. Incentive systems, task significance, and mental models are not necessarily related to this specific issue.

Question 20

The introduction of technology in manufacturing has been associated with worker

Accepted Answer

The introduction of technology in manufacturing has led to automation and reduced the need for human labor, which often results in boredom among workers who may have limited tasks to perform. It can also lead to job dissatisfaction as workers may feel less valued or may be concerned about job security. Additionally, the use of technology can lead to a loss of social interaction among workers, which can impact emotional wellbeing. Therefore, all of the above options (A, B, and C) are correct.

Quiz 10: Productive and Counterproductive Employee Behavior