Our needs assessment reveals that customer satisfaction is a major goal of New Millennium Enterprises,so we decide to focus on training of customer relations skills.What level of needs assessment have we conducted?

Question

Quizplus · Accepted Answer

The focus on customer satisfaction is a goal of the entire organization, indicating a need at the organizational level. Therefore, the needs assessment conducted is at the organization level. Choice D is the correct answer.

Our Needs Assessment Reveals That Customer Satisfaction Is a Major