Alpha Construction has a dispute with a home buyer about some of the terms of their building contract.Both Alpha and the home buyer want to avoid the expense of going to court,but they cannot agree on how to settle their disagreement. Alpha wants to bring in a neutral third party who will facilitate a negotiated solution by using reasoning,persuasion,suggesting alternatives and the like.This person is a(n):
A)conciliator.
B)mediator.
C)consultant.
D)arbitrator.

Question

Quizplus · Accepted Answer

A mediator is a neutral third party who helps facilitate a negotiated solution between two parties. They do not make decisions or impose solutions, but rather use their skills to help both parties come to a mutually satisfactory agreement. A conciliator may also be a valid choice, but they typically have more of a facilitative role in bringing parties together and less of a focus on reaching a specific agreement. A consultant would not be appropriate in this situation as they are hired to give advice and may not have the same level of neutrality as a mediator or conciliator. An arbitrator would also not be appropriate as they make a binding decision rather than facilitating a negotiation.

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