When an individual feels negative emotions but projects positive emotions,they are bottling up their emotions.This phenomenon is known as:
A)emotional dissonance.
B)surface acting.
C)exposed emotions.
D)affect.

Question

Quizplus · Accepted Answer

Emotional dissonance occurs when an individual feels one emotion but displays a different one. This can happen in situations where a person's job requires them to be positive and cheerful towards customers, even when they are feeling down or upset. The individual might feel like they are "bottling up" their true emotions in order to meet the expectations of their job. Surface acting refers to the practice of putting on a false emotional display without actually feeling the emotion, while exposed emotions are the opposite - when an individual displays their true emotions without attempting to hide them. Affect refers to a broad range of emotions and feelings.

When an Individual Feels Negative Emotions but Projects Positive Emotions,they