John works in customer service and his workday is full of small hassles.Computers constantly break down and customers are constantly lodging complaints.These are everyday events that occur at his job.However,John is well known for his sunny and cheerful disposition. Taking affective events theory into account,which of the following statements is likely to be correct?
A)John's emotional reactions to the events are moderated by his cheerful disposition.
B)There is a direct link between work hassles and job satisfaction.
C)There is a direct link between work hassles and job performance.
D)John will always have a negative emotional reaction to the events described.

Question

Quizplus · Accepted Answer

Affective events theory suggests that our emotional reactions to events are influenced by our personality traits and moods. In this case, John's cheerful disposition likely moderates his emotional response to the work hassles he faces, allowing him to maintain a positive outlook and approach to his job. This does not necessarily mean that there is a direct link between work hassles and job satisfaction or performance, or that John will always have a negative emotional reaction.

John Works in Customer Service and His Workday Is Full