_______________ is when an employee expresses and suppresses emotions during interpersonal transactions at work.
A)Dissonance
B)Emotional labour
C)Emotional intelligence
D)Negative synergy

Question

Quizplus · Accepted Answer

The term "emotional labour" refers to the process by which employees regulate and manage their emotions in the workplace, often in relation to customer service or other interpersonal interactions. This can involve both expressing emotions that are deemed appropriate or expected, as well as suppressing or hiding emotions that may be seen as unprofessional or counterproductive. Dissonance refers to a state of internal conflict or inconsistency, while emotional intelligence refers to the ability to recognize and manage one's own emotions as well as those of others. Negative synergy refers to a situation where individuals or groups work together in a way that is less effective than if they worked independently.

_______________ Is When an Employee Expresses and Suppresses Emotions During