In order to provide superior customer service,organizations should keep in mind that
A) pay incentive programs for frontline employees are critical.
B) treatment of the customers must be top priority,even ahead of treatment of employees.
C) frontline employees should be given full autonomy over providing the service and receive minimal feedback.
D) every person should be respected regardless of their duties or their position.

Question

In order to provide superior customer service,organizations should keep in mind that​
A) ​pay incentive programs for frontline employees are critical.
B) ​treatment of the customers must be top priority,even ahead of treatment of employees.
C) ​frontline employees should be given full autonomy over providing the service and receive minimal feedback.
D) ​every person should be respected regardless of their duties or their position.

Quizplus · Accepted Answer

Every person should be respected regardless of their duties or position because every individual has the potential to either be a customer or have an impact on the customer's experience. Additionally, treating all employees with respect creates a positive work environment and can lead to better customer service. Pay incentives and autonomy for frontline employees may be beneficial, but they are not necessary for providing superior customer service. Treating customers as a higher priority than employees can lead to employee dissatisfaction and ultimately negatively impact customer service.

In Order to Provide Superior Customer Service,organizations Should Keep in Mind