Haley Computers Inc.has appointed a few employees to sift through customer conversations on online forums and social networking sites regarding products purchased from Haley.These employees are likely to be working as ________.
A) information technology officers
B) online Web designers
C) quality control specialists
D) corporate bloggers
E) listening officers

Question

Quizplus · Accepted Answer

The employees who are sifting through customer conversations on online forums and social networking sites are likely to be working as "listening officers." This role is responsible for monitoring and analyzing customer feedback to improve products and customer service. They are also known as social media managers or social media analysts.