In the context of the sevicescape, in the service-delivery system design, which of the following facilities is a part of the spatial layout and functionality
A) Room temperature
B) Company logo on company vehicles
C) Building facade
D) Free soft drinks instead of vending machines

Question

Quizplus · Accepted Answer

The building facade is a part of the spatial layout and functionality, which refers to the physical design of the service environment, including the arrangement of facilities, equipment, and furnishings within the space. Room temperature and free soft drinks are related to the ambient conditions, while the company logo on company vehicles is related to signs, symbols, and artifacts.

In the Context of the Sevicescape, in the Service-Delivery System