Jay is a polite, helpful, conscientious employee who often helps his fellow auto sales representatives make sales, and is popular with customers due to his customer service orientation. Based on his performance evaluation, which is focused on sales, Jay is being fired because he has not sold enough cars this month. What is the problem at the root of his poor performance review?
A) criterion contamination
B) lack of reliability
C) criterion deficiency
D) lack of relevance

Question

Quizplus · Accepted Answer

The problem at the root of Jay's poor performance review is criterion deficiency. This occurs when the performance evaluation system fails to include important aspects of job performance, such as teamwork, helpfulness, and customer service orientation, which are Jay's strengths.

Jay Is a Polite, Helpful, Conscientious Employee Who Often Helps