Which of the following is true of companies employing total quality management (TQM)programs?
A)They know that quality control should be incorporated only in the final stage of the transformation process.
B)They believe that TQM prohibits benchmarking quality standards as it reduces their competitive advantage.
C)They agree that reworking on defective products is the best way to ensure high standards of quality.
D)They know that TQM requires constant improvements in all areas of the company as well as employee empowerment.
E)They view quality control as a function of the operations process and not as an element of the product itself.

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) emphasizes continuous improvement in all aspects of a company's operations, including empowering employees to seek ways to improve processes and product quality. This approach contrasts with the idea of only focusing on quality at the final stage, prohibiting benchmarking, or primarily relying on reworking defective products as a strategy for achieving high quality.

Which of the Following Is True of Companies Employing Total