Susan, a telemarketing executive of a company producing household appliances, receives a complaint from one of the customers for a week's delay in delivery. In order to pacify the customer, Susan offers to deduct delivery charges. Susan takes this decision because the customer happensto be a regular user of the company's products and she does not want the company to lose a valuable customer. Which style of conflict management is Susan using in the given example?

Question

Quizplus · Accepted Answer

Susan is using an accommodative style of conflict management by prioritizing the customer's needs and offering a solution to maintain the relationship, even if it means the company absorbs the cost of delivery.

Susan, a Telemarketing Executive of a Company Producing Household Appliances