In a customer benefits package, tangibles are known as ________.
A) service-content
B) process-content
C) product-content
D) quality-content
E) goods-content
Correct Answer:
Verified
Q81: The package of tangibles that define a
Q82: Which of the following is not an
Q83: The first stage of the service benefit
Q84: _ service packages are especially tailored for
Q85: _ service packages are of the one-size-fits-all
Q87: Which of the following is not one
Q88: The idea behind fail-safing is to ensure
Q89: What are the four stages of the
Q90: In a customer benefits package, intangibles are
Q91: The fail points in the services blueprints
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