What are the four stages of the service benefit package design process?
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Q84: _ service packages are especially tailored for
Q85: _ service packages are of the one-size-fits-all
Q86: In a customer benefits package, tangibles are
Q87: Which of the following is not one
Q88: The idea behind fail-safing is to ensure
Q90: In a customer benefits package, intangibles are
Q91: The fail points in the services blueprints
Q92: _ is a service improvement technique that
Q93: One of the objectives of customer benefits
Q94: The first stage of the service benefit
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