Which of the following is not one of the four stages of the service benefit package design process?
A) idea/concept generation
B) service concept investigation
C) the definition of a services package
D) process definition and selection
E) facilities requirement definition

Question

Quizplus · Accepted Answer

Service concept investigation is not typically listed as one of the four stages of the service benefit package design process. The stages usually include idea/concept generation, the definition of a services package, process definition and selection, and facilities requirement definition.

Which of the Following Is Not One of the Four