Question 1

In terms of Lewin's model of change,changing the status quo occurs during the __________ stage.

Accepted Answer

Unfreezing is the first stage of Lewin's model of change, and it involves preparing the organization for change by creating a sense of urgency and dissatisfaction with the status quo.

Question 2

Each of the following is an organizational element that can be changed,except:

Accepted Answer

Competition is an external factor and cannot be changed by the organization itself, unlike internal elements such as people, strategy, technology, and structure.

Question 3

Which of the "Four D's" of appreciative inquiry (AI)flows from the dreaming stage,allowing members to develop a common vision of what qualities the organization will have and how it will be structured?

Accepted Answer

The "Design" stage in appreciative inquiry follows the "Dreaming" stage and involves developing a common vision and structure for the organization.

Question 4

Which of the "Four D's" of appreciative inquiry (AI)draws on the strengths identified in the discovery step,to enable employees to envision possible futures for the organization?

Accepted Answer

Dreaming draws on the strengths identified in the discovery step, to enable employees to envision possible futures for the organization.

Question 5

Factors that direct the organization away from the status quo are termed __________ forces.

Accepted Answer

Driving forces are factors that direct the organization away from the status quo.

Question 6

All of the following are true of a social entrepreneur,except:

Accepted Answer

Social entrepreneurs often take on substantial risks to address social issues, as they are driven by the potential impact rather than the level of risk involved.

Question 7

When shifts in the shared set of beliefs,expectations,values,norms,and work routines influence how members of an organization relate to one another and work together to achieve organizational goals,this is known as what type of change?

Accepted Answer

Cultural change refers to modifications in the shared beliefs, values, norms, and practices within an organization, affecting how members interact and collaborate to achieve goals.

Question 8

All of the following are true statements describing entrepreneurs,except:

Accepted Answer

Entrepreneurs are typically not risk-averse; they are willing to take calculated risks to pursue opportunities and innovations.

Question 9

Explain the two primary reasons why individuals resist change.

Accepted Answer

The answer of Explain the two primary reasons why individuals...

Question 10

All of the following are included in appreciative inquiry (AI),except:

Accepted Answer

Doubt is not included in appreciative inquiry (AI). AI is a process that focuses on the positive aspects of an organization or situation, and doubt is not a positive aspect.

Question 11

The first four steps of Kotters' model of change relate to Lewin's concept of which of the following?

Accepted Answer

The first four steps of Kotter's model (creating urgency, forming a powerful coalition, creating a vision for change, and communicating the vision) align with Lewin's "Unfreezing" stage, which involves preparing an organization to accept that change is necessary.

Question 12

Which of the following is the first step in the organizational change process?

Accepted Answer

The first step in the organizational change process is to assess the need for change, which involves understanding the current state and identifying areas that require improvement or transformation.

Question 13

All of the following are examples of a social entrepreneur,except:

Accepted Answer

Social entrepreneurs focus on creating social value and addressing social issues. Designing a solution for tracking lost pets, while innovative, does not primarily address a broader social issue like the other options.

Question 14

Discuss how managers can introduce and manage change from the top-down and from the bottom-up.

Accepted Answer

The answer of Discuss how managers can introduce and manage...

Question 15

To achieve the state of being on the "edge of chaos," managers must do all but which of the following?

Accepted Answer

Decreasing channels of communication would hinder the flow of information and adaptability, which is contrary to achieving the dynamic balance needed at the edge of chaos.

Question 16

Identify and briefly describe the three steps in Lewin's model of change.Identify and briefly describe the two sets of forces that operate throughout this model.

Accepted Answer

The answer of Identify and briefly describe the three steps...

Question 17

Compare inert and adaptive cultures.

Accepted Answer

The answer of Compare inert and adaptive cultures....

Question 18

Compare imposed and induced organizational change.

Accepted Answer

The answer of Compare imposed and induced organizational change....

Question 19

Which of the following is NOT true for managers deciding on the second step in the change process?

Accepted Answer

The second step in the change process involves deciding on the ideal future state and planning how to achieve it, not assessing the need for change, which is typically the first step.

Question 20

In terms of Lewin's model of change,making the change permanent occurs during the __________ stage.

Accepted Answer

Refreezing is the stage in Lewin's model of change where the change is made permanent.

Quiz 12: Managing Change