Leading practices of customer focused organizations include all of the following EXCEPT:
A)defining and segmenting customer groups
B)having effective complaint management processes
C)ensuring that every contact with a customer results in a sale
D)employing systematic processes for listening to customers

Question

Quizplus · Accepted Answer

Ensuring that every contact with a customer results in a sale is not a leading practice of customer focused organizations as it may lead to aggressive and pushy behavior towards customers, which can damage the relationship and decrease trust. Instead, customer focused organizations aim to provide excellent customer service and build trust with their customers, which can lead to increased loyalty and repeat business.

Leading Practices of Customer Focused Organizations Include All of the Following