The _____ perspective defines quality as the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs.
A)value
B)transcendent
C)manufacturing
D)customer

Question

Quizplus · Accepted Answer

The statement "totality of features and characteristics of a product or service that bears on its ability to satisfy given needs" aligns with the customer perspective of quality, which emphasizes meeting or exceeding customer expectations.

The _____ Perspective Defines Quality as the Totality of Features