The value perspective of quality is most important at the _____ stage in the creation and delivery of goods and services.
A)manufacturing
B)design
C)marketing
D)distribution

Question

Quizplus · Accepted Answer

The value perspective of quality is focused on meeting and exceeding customer expectations. This starts with the design stage where the product or service is conceptualized to meet the needs of the target market. Quality is designed into the product or service from the beginning to ensure customer satisfaction. Therefore, the most important stage for the value perspective of quality is the design stage.

The Value Perspective of Quality Is Most Important at the _____