As customization of services increases,_____ become(s)a bigger factor in the ability to provide high quality service to the customers.
A)professional judgement of the employees
B)processes and procedures
C)employee behavior
D)physical facilities

Question

Quizplus · Accepted Answer

As services become more customized, employees need to rely more on their own judgement to meet the unique needs of each customer. Therefore, professional judgement of the employees becomes a bigger factor in providing high quality service.

As Customization of Services Increases,_____ Become(s)a Bigger Factor in the Ability