After using an ATM machine,Deborah forgets to remove her card from the machine.This is an example of:
A)a treatment error between the server and the customer.
B)a customer error in preparation.
C)a customer error at the resolution stage of a service.
D)a customer error during an encounter.

Question

Quizplus · Accepted Answer

This is a customer error during an encounter because Deborah forgot to take her card after using the ATM, which is an action that occurs during the interaction with the service (the ATM in this case), not before or after the service has been fully rendered.

After Using an ATM Machine,Deborah Forgets to Remove Her Card