The organizations that emphasize more on the behavior of the employees rather than the processes and procedures involved are aiming to:
A)improve the efficiency and timing of their service.
B)provide a friendly and personable environment to their customers.
C)improve the reliability of their service.
D)minimize variations in their service standards.

Question

Quizplus · Accepted Answer

Organizations that prioritize employee behavior over processes and procedures aim to provide a friendly and personable environment to their customers. This is because a positive employee attitude and behavior can significantly impact customer satisfaction and loyalty. Customers are more likely to return to an organization where they feel valued and appreciated by the employees.

The Organizations That Emphasize More on the Behavior of the Employees