Strategically placed tray-return stands and trash receptacles remind customers to return trays in fast-food facilities.This is an example of a poka-yoke technique designed to prevent:
A)customer errors in preparation.
B)customer errors during an encounter.
C)customer errors at the resolution stage of a service.
D)treatment errors between the server and the customer.

Question

Quizplus · Accepted Answer

The strategically placed tray-return stands and trash receptacles are designed to prevent customer errors at the resolution stage of a service, ensuring that customers return trays and dispose of trash properly after their meal.

Strategically Placed Tray-Return Stands and Trash Receptacles Remind Customers to Return