A(n)_____ is a design tool that enables management to study and analyze processes prior to implementation in order to improve quality and operational performance.
A)Likert's scale
B)flowchart
C)quality manual
D)affinity diagram

Question

Quizplus · Accepted Answer

A flowchart is a visual representation of a process that helps management understand the steps involved and identify areas for improvement. By analyzing the flowchart, they can identify inefficiencies and bottlenecks, and make necessary changes before implementation to improve quality and operational performance. Likert's scale measures attitudes and perceptions, a quality manual outlines policies and procedures, and an affinity diagram is a tool for organizing ideas and information.

A(n)_____ Is a Design Tool That Enables Management to Study