The process of measuring a company's performance against best-in-class companies and using that information as a basis to define the company's targets,strategies,and implementation is known as _____.
A)total quality management
B)process mapping
C)benchmarking
D)reengineering

Question

Quizplus · Accepted Answer

The process described in the question is known as benchmarking. Total quality management, process mapping, and reengineering are all related concepts but they do not specifically involve measuring a company's performance against best-in-class companies.

The Process of Measuring a Company's Performance Against Best-In-Class Companies