Which Statement Is True of the Developing and Proposing Solutions

Which statement is true of the developing and proposing solutions step in the personal selling process?

A) Developing and proposing solutions is a step in the selling process that comes before the final purchase transaction.
B) Customers are more likely to remember what salespeople say rather than how they present themselves in their sales presentation.
C) Formal presentation is an ineffective tool to answering customer's needs.
D) The quality of both the sales proposal and the sales presentation can make or break the sale.